RESERVATIONS: Reservations are required with availability based on a first come, first serve basis. You may make several reservations at one time to guarantee space is available. Boarding paws will automatically have daycare enrollment.
CANCELLATIONS: We accept cancellations up to 24 hours in advance. If we are not informed of a cancellation before noon the day before, it will be considered a no show and you will be charged. The charge will be applied as a credit to your account for future use good for use one year from the date it is applied.
LATE POLICY: We close at 6:30PM Monday through Friday and 4:00PM Saturday for Daycare. If you are late picking up your dog, a fee of $1 per minute will be charged. Dogs who
are boarding with us must be picked up by the close of business check-out day. If you know in advance that you will be past 6:30PM, please call us so we may make the appropriate arrangements. Last pick up is 9:00PM, no later. After 9:00PM you dog will be boarded and appropriate charges will apply.
FOOD/MEDICATION GUIDELINES: All dogs are required to come with his or her own food to prevent upset stomachs by rapidly changing their food. We will feed your dog and/or administer simple medication for you. Please label your food or medicine with your dog’s name and directions and ensure directions are verbally communicated.
SICK DOG POLICY: We reserve the right to refuse a dog if he or she is flea infested or sick. If your dog becomes ill while in our care, we will isolate him/her, and take care of them until we can contact you to pick him up. If your dog is left and we find they have fleas, we will bathe and treat for fleas. Your account will be charged.
COLLAR GUIDELINES: All dogs do not wear their personal collars. A collar with their name will be provided and all walks will be on a quick release collar.
LEASH GUIDELINES: We follow the leash laws of Cleveland. Every dog arriving or leaving our facility must be leashed.